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Business Sviaz Holding. Technical support

Engineers on Duty

Professional
Services

Network, Services and Equipment management, maintenance, modernization, installation, troubleshooting in the Russian Federation, CIS and Eastern Europe.

Technical support service features

  • Equipment Maintenance

    Hardware and Software solutions procurement, laboratory testing and piloting, resale, on-site delivery, configuration management, maintenance within SLA. Timely execution and the development of cost-effective solutions.

  • Field Engineers

    Russia and CIS field Engineers. Installation, scheduled and emergency maintenance. Nodes maintenance. Customer's site technical survey and works execution (LAN, WLAN, server room etc).

  • Network maintenance

    Corporate networks maintenance, upgrade and launch using Customer or Provider equipment. QoS. 24/7 network performance.

  • Monitoring center

    Monitoring as a Service: Network, hardware, software and services monitoring. Proactive troubleshooting and repair works. Customer notification. Broadcast, delivery throughout the path, satellite signal software and visual monitoring.

  • Telephony network maintenance

    Cisco and Avaya PBX Hardware and Software solutions procurement, laboratory testing and piloting, resale, on-site delivery, configuration management, maintenance within SLA. IP PBX turnkey provision and maintenance. Reports, queues, call recording. PBX migrations and upgrades.

Advantages of the technical support service

    • 99%

      Russia and
      CIS coverage

    • 24/7 Service Performance

       
    • Configuration in 2-5 days

       
    • Installation in 5-12 days

       
    • Unified SLA

       
    • Sole Invoice

       
    • Proactive Monitoring

       
    • Proactive Troubleshooting

       
    • Availability Reporting